Refund Policy

REFUND POLICY

Last Updated: June 5, 2026

At Petry Tec, customer satisfaction is important to us. We strive to provide high-quality health-related products and a reliable shopping experience.

Please review our refund and return policy carefully before making a purchase.

1. Eligibility for Returns

Due to the nature of health-related products, we only accept returns under specific conditions.

To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging;
  • The return request must be submitted within 30 days of delivery;
  • The item must not be damaged, altered, or used;
  • Proof of purchase or order confirmation must be provided.

For safety, hygiene, and quality-control reasons, certain items may be considered non-returnable.

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Opened or used health-related products;
  • Products with broken safety seals;
  • Perishable items;
  • Gift cards;
  • Clearance or final-sale items;
  • Items damaged due to misuse or improper handling.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To process your request, we may require:

  • Your order number;
  • Photos of the product and packaging;
  • A brief description of the issue.

If approved, we may offer:

  • A replacement product;
  • Store credit;
  • A full or partial refund, depending on the circumstances.

4. Return Process

To request a return, please contact us at:

Email: lucaspetrytec@gmail.com

Please include:

  • Full name;
  • Order number;
  • Reason for return;
  • Supporting photos (if applicable).

If your return is approved, return instructions will be provided.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

5. Refund Processing

Once your returned item is received and inspected, we will notify you regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method;
  • Processing time may take 5–10 business days, depending on your payment provider or bank.

Shipping costs are generally non-refundable, unless otherwise required by law.

6. Order Cancellations

Orders may be canceled only before shipment processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

7. Chargebacks and Disputes

We encourage customers to contact us before initiating a chargeback or payment dispute.

Petry Tec reserves the right to dispute fraudulent chargeback claims and provide supporting documentation to payment processors.

8. Policy Updates

We reserve the right to modify this Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on www.petrytec.com.

9. Contact Information

If you have questions regarding this Refund Policy, please contact us:

Petry Tec
Website: www.petrytec.com
Email: lucaspetrytec@gmail.com
Location: Orlando, Florida, United States